Clinic Returns Policy

RETURNS AND EXCHANGES

We only exchange goods if they are defective or damaged. In these cases please contact 306-831-8387 within 5 business days of receiving your order.

Seasonal items are not eligible for exchanges.

Excessive ordered amounts are not eligible for returns or exchanges.

Special order items or non-stockable items are not eligible for exchange or refund.

If there is a discrepancy in size, an exchange may be issued for the same product, in a different size,

e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

**Shipping for exchanges/returns are the responsiblity of the client (unless damaged/wrong product shipped)**

All inquiries regarding returns and/or exchange can be directed to Eagle Creek Veterinary Services P.C. Ltd. 306-831-8387.